Child Safety Policy
Our commitment against child sexual abuse and exploitation
At Peachat, the safety of children is a responsibility we take with the utmost seriousness. We have zero tolerance for child sexual abuse and exploitation (CSAE) and for child sexual abuse material (CSAM). This policy explains the standards that apply to everyone who uses our services, and the steps we take to prevent, detect, and respond to this content and behaviour.
Our services are strictly for adults aged 18 and over. People under 18 are not permitted to use them under any circumstances, and we take active measures to keep minors off the platform.
Definitions
A child is any person under the age of 18. CSAE refers to any content or conduct that sexually exploits, abuses, or endangers a child. CSAM is any visual depiction of sexually explicit conduct involving a child. We treat computer-generated and AI-generated depictions of children exactly the same as real imagery.
What we prohibit
We strictly prohibit, and take action against, any content or conduct that includes:
- Child sexual abuse material in any form, including photographs, videos, live streams, and computer-generated or AI-generated depictions.
- Grooming, meaning building a relationship or connection with a child in order to enable sexual abuse or exploitation.
- Sextortion, meaning threatening or blackmailing a child using real or claimed intimate imagery.
- Trafficking or otherwise sexually exploiting a child.
- The sexualisation of a minor, or any attempt by an adult to solicit, arrange, or normalise sexual contact with a minor.
How we keep minors off the platform
Because our services are for adults only, preventing minors from accessing them is one of our most important safeguards. We use a layered approach so that no single check is a point of failure:
- Our apps are designated as 18+ on the app stores, and we use the age-signal systems those platforms provide so that under-18 users are not directed to our service.
- We present the service clearly as an adults-only product, so there is no ambiguity about who it is for.
- We use age-estimation technology at entry, applying more than one independent check, and we do not rely on self-declaration alone.
- We continue to look for and remove any account that may belong to a minor, not only at sign-up.
How we prevent and detect abuse
- Continuous moderation. A dedicated moderation team operates around the clock, every day. Public images, live streams, and text are subject to a moderation process that combines human review with automated systems, so most of the content is checked before it goes live and others get checked near real time rather than only when it is reported. We apply safety systems across relevant areas of the service, consistent with applicable law and privacy obligations.
- Proactive detection. We use industry-standard technology to detect known CSAM, together with automated systems that identify new or previously unseen material and behaviour, across images, video, and text.
- Safety by design. We assess child-safety risks when we build features, and design our product to reduce the opportunity for abuse before it can occur.
How we respond
When we become aware of CSAE content or conduct, we act promptly. Our response includes:
- Removing the content and permanently disabling the account involved. We take measures to prevent repeat access.
- Reporting confirmed CSAM to the National Center for Missing & Exploited Children (NCMEC), and to other relevant authorities as required by law.
- Preserving evidence as required so that authorities can investigate.
- Cooperating with law enforcement.
- We do not penalise anyone who reports a concern in good faith, even if it turns out to be mistaken.
Reporting a concern
If you encounter content or behaviour that may harm a child, please report it to us immediately. You can use the reporting tools built into the app, or contact our child safety team at [email protected]. We review every report.
If you believe a child is in immediate danger, please contact your local law enforcement without delay.
Getting help and support
You can report child sexual abuse material directly to NCMEC at report.cybertip.org. If you are a young person who needs help to remove intimate images of yourself from the internet, the Take It Down service at takeitdown.ncmec.org can help. Survivors of abuse can find confidential support through these and similar services.